FAQ
Q: What types of writing instruments do you offer?
A: We offer a curated selection of high-quality writing tools, including smooth ballpoint pens for daily use, elegant fountain pens for precision and comfort, and versatile pencils suitable for writing, sketching, and detailed work. All products are selected for their durability, performance, and design to elevate your writing experience.
Q: How can I check the status of my order?
A: Once your order is processed and shipped, you will receive a confirmation with a tracking number. You can use this tracking number to monitor your package’s progress online. If you do not receive tracking information within 3 business days of placing your order, please check your spam folder first.
Q: What should I do if I receive a damaged or defective product?
A: We stand behind the quality of our products. If you receive a damaged, defective, or incorrect item, please notify us within a reasonable period of delivery. We will guide you through the process to request a replacement or refund, in line with our return policy. Please retain all packaging for verification.
Q: Do your fountain pens come with ink?
A: Most of our fountain pens are sold without ink to allow you to choose your preferred ink color and type. We recommend using high-quality fountain pen ink to ensure optimal performance and avoid damage to the pen’s nib.
Q: Can I return or exchange a product if I’m not satisfied?
A: Yes, we accept returns and exchanges for unused, unopened products in their original packaging within a reasonable timeframe. Please note that personalized or custom items may not be eligible for return. Returns are subject to our return policy, and shipping fees for returns are typically the responsibility of the customer.
Q: Are your products suitable for everyday use?
A: Absolutely. Our writing instruments are designed to balance functionality and durability. Ballpoint pens and pencils are perfect for daily note-taking, studying, and professional use, while our fountain pens are crafted for comfortable long-term use, making them ideal for daily writing or special occasions.